Shipping policy

Shipping Policy

Last Updated: January 4, 2026

At Charm House, we prioritize providing clear and reliable shipping information so that our customers know exactly what to expect when placing an order. This Shipping Policy explains processing times, delivery estimates, cut-off times, tracking, lost/damaged shipments, and customer responsibilities.

Free Shipping

All orders placed on Charm House are shipped free of charge, giving our customers a transparent shopping experience with no hidden fees.

Key Points:

  • Free shipping applies to all UK orders.

  • No minimum purchase required.

  • No hidden fees or surcharges.

Cut-Off Time

Orders placed by 4:00 PM (GMT+0) on business days will be processed same day. Orders placed after this cut-off time, during weekends, or on UK public holidays will be processed the next business day.

Business Days: Monday to Friday (excluding UK public holidays)

Order Processing

After your order is successfully placed and payment is confirmed:

  1. Orders are reviewed and verified for accuracy.

  2. Items are carefully picked and packaged to prevent damage during transit.

  3. A confirmation email with your order details is sent to your registered email address.

Processing Time: 0–1 business day

Transit Time & Estimated Delivery

Our standard shipping method provides fast and reliable delivery across the UK.

Estimated Delivery Timeline:

  • Processing Time: 0–1 business day

  • Transit Time: 2–3 business days

  • Total Delivery Time: 2–4 business days

Please note these are estimates. Delivery may occasionally be delayed due to carrier issues, weather, or other factors beyond our control.

Shipping Methods

We use trusted carriers with tracking services. Each shipment includes a tracking number, which is sent via email. Customers can monitor their shipment using the carrier’s tracking portal.

Tracking information may take up to 24 hours to update after dispatch.

Lost or Damaged Shipments

While we package items securely, issues may occasionally occur:

  • Lost Shipments: Contact us immediately if your order does not arrive within the estimated timeframe.

  • Damaged Shipments: Notify us within 48 hours of delivery. Charm House will work with the carrier to resolve lost or damaged items.

Shipping Restrictions

  • Currently, Charm House ships only within the United Kingdom.

  • We do not ship to P.O. boxes, APO/FPO addresses, or international locations at this time.

Customer Responsibilities

Customers are responsible for providing complete and accurate shipping information. Orders with incorrect addresses may result in delays or failed delivery, and any additional costs are the customer’s responsibility.

Tips for Accurate Delivery:

  • Double-check street addresses, apartment/unit numbers, and postal codes.

  • Include a contact number for the recipient.

  • Verify the shipping method selected.

International Shipping

Currently, international shipping is not available. Updates regarding international delivery will be posted on our website and communicated via our support channels.

Order Tracking & Notifications

Once your order is dispatched:

  • A tracking number will be sent to your email.

  • You can monitor your order status online using the tracking number.

  • Any delays or delivery exceptions will be communicated promptly via email.

Delivery Issues

In case of delays, misdelivery, or other issues:

  1. Verify tracking information.

  2. Check with your local post office or delivery provider.

  3. Contact Charm House support if the issue persists at:

We aim to respond to all inquiries within 24 business hours.

Special Notes

  • Shipping timelines are based on business days. Orders placed on weekends or public holidays are processed the next business day.

  • During peak seasons, processing and transit times may vary slightly.

  • Customers are responsible for delays caused by incorrect or incomplete shipping information.

Business Details

  • Trade Name: Charm House

  • Business Hours: Monday – Friday (9:00 AM – 5:00 PM, GMT+0)

  • Phone: 07438803876

  • Email: info@charmhouse.co.uk

  • Address: 8 Uxbridge Road, Uxbridge UB10 0LR, United Kingdom.