Shipping Policy

Last Updated: 6 January, 2026
At Charm House, we are committed to providing clear, accurate, and reliable shipping information so our customers know exactly what to expect when placing an order. This Shipping Policy explains our handling time, transit estimates, cut-off times, delivery process, tracking details, and customer responsibilities.

Free Shipping

All orders placed with Charm House are shipped free of charge within the United Kingdom. We believe in transparent pricing and do not apply hidden delivery fees.

Key Points

• Free shipping on all UK orders
• No minimum purchase requirement
• No hidden fees or additional surcharges

Handling & Cut-Off Time

Order Cut-Off Time

Orders placed by 4:00 PM (GMT+0) on business days are processed the same day.
Orders placed after the cut-off time, on weekends, or on UK public holidays are processed on the next business day.

Business Days

• Monday to Friday
• Excluding UK public holidays

Order Processing

Once your order is successfully placed and payment is confirmed:

• Your order is reviewed and verified
• Items are carefully picked and securely packaged
• An order confirmation email is sent to info@charmhouse.co.uk

Processing Time

• 0–1 business day

Transit Time & Estimated Delivery

Our standard shipping service provides reliable delivery across the United Kingdom.

Estimated Delivery Timeline

• Processing Time: 0–1 business day
• Transit Time: 2–3 business days
• Total Estimated Delivery Time: 2–4 business days

Delivery timelines are estimates and may vary due to circumstances beyond our control, such as weather conditions, courier delays, or operational disruptions.

Shipping Methods

Charm House ships orders using trusted courier services that offer tracking capabilities.

Tracking Information

• A tracking number is sent via email once the order is dispatched
• Tracking updates may take up to 24 hours to appear
• Customers can monitor delivery using the courier’s tracking system

Lost or Damaged Shipments

We take great care in packaging orders, but shipping issues may occasionally occur.

Lost Shipments

If your order does not arrive within the estimated delivery timeframe, please contact us at info@charmhouse.co.uk for assistance.

Damaged Shipments

If your order arrives damaged, notify us within 48 hours of delivery. Please include photographs of the damage so we can assist you promptly.

Shipping Restrictions

• Shipping is currently available only within the United Kingdom
• We do not ship to P.O. boxes or APO/FPO addresses
• International shipping is not available at this time

Customer Responsibilities

Customers are responsible for providing accurate and complete shipping information during checkout.

Important Notes

• Incorrect or incomplete addresses may cause delivery delays or failed delivery
• Any additional costs due to incorrect address details are the customer’s responsibility

Tips for Accurate Delivery

• Double-check street address, postcode, and unit numbers
• Ensure recipient contact details are correct
• Review shipping details before completing checkout

International Shipping

At present, Charm House does not offer international shipping.
Any future updates regarding international delivery will be announced on our website.

Tracking Your Order

Once your order is dispatched:

• A tracking number is emailed to you
• You can track your shipment online
• Any delivery delays or exceptions will be communicated via email

Delivery Issues

If you experience delivery-related issues:

• Review tracking information first
• Contact your local delivery provider if needed
• Reach out to Charm House support if the issue continues

Customer Support

• Email: info@charmhouse.co.uk
• Phone: +44 7438 803876

We aim to respond to all shipping-related inquiries within 24 business hours.

Special Notes

• Shipping timelines apply to business days only
• Orders placed on weekends or holidays are processed the next business day
• Delivery times may be slightly longer during peak or holiday seasons
• Charm House is not responsible for delays caused by incorrect shipping information

Contact Information