Frequently Asked Questions (FAQs)
1. Do you offer free shipping?
Yes. All orders at Charm House include free shipping. There are no hidden fees or minimum purchase requirements.
2. How long does delivery take?
Orders are processed within 0–1 business day. Estimated delivery time within the UK is 2–4 business days, excluding weekends and public holidays.
3. Will I receive tracking information for my order?
Yes. Once your order is dispatched, you will receive a tracking number by email, allowing you to monitor your delivery online.
4. What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unused, unworn, and returned in their original packaging with proof of purchase.
5. How do refunds work?
Once we receive and inspect your return, approved refunds are issued to the original payment method within 10 business days. Processing times may vary by bank.
6. Are your charms made from genuine materials?
Yes. Our charms are crafted from S925 sterling silver unless otherwise stated on the product page. Material details are clearly listed for each item.
7. Are you affiliated with Pandora, Disney, or other brands?
No. Charm House is an independent retailer. Any references to compatibility with other brands refer only to size or fit and do not imply endorsement or affiliation.
8. What payment methods do you accept?
We accept secure payments via major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed through encrypted gateways.
9. How can I contact customer support?
You can reach us by:
-
Email: info@charmhouse.co.uk
-
Phone: 07438803876
We aim to respond to all enquiries within 24 business hours.
10. Is my personal information secure?
Yes. We take data protection seriously. Your information is processed securely in accordance with our Privacy Policy and applicable UK data protection laws.