Frequently Asked Questions (FAQs)

1. What products does Charm House sell?

Charm House sells silver charms through its online store. Product details such as material, design, and price are listed on each product page.

2. What material are the charms made from?

The charms sold by Charm House are made from silver. Specific material information is provided on individual product listings.

3. Where is Charm House located?

Charm House operates from London, United Kingdom.

Address:
Charm House
8 Uxbridge Road, Uxbridge, UB10 0LR, United Kingdom

4. Do you ship within the United Kingdom?

Yes. Charm House currently ships orders within the United Kingdom only.

5. Is shipping free?

Yes. Standard shipping within the UK is free of charge.

6. How long does order delivery take?

Orders are usually processed within 0–1 business day.
Estimated delivery time after dispatch is 2–3 business days.
Delivery times are estimates and may vary due to courier or external factors.

7. How can I track my order?

Once an order is dispatched, a tracking number is sent to the email address provided during checkout. Tracking updates depend on the courier.

8. What payment methods are accepted?

Charm House accepts the following payment methods:

• PayPal
  
• American express
  
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Klarna
• Maestro
• Mastercard
• Shop Pay
• Union Pay
• Visa
  

All payments are processed in GBP (£).

9. Can I cancel my order?

Orders may be canceled before processing.
If an order has already been processed or shipped, cancellation may not be possible. In such cases, customers should refer to the Return & Refund Policy.

10. What is your return policy?

Returns can be requested within 30 days of delivery, subject to the conditions outlined in the Return & Refund Policy.

11. How long do refunds take?

Approved refunds are processed within 10 business days after the returned item is received and inspected. Processing time may vary depending on the payment provider.

12. Who is responsible for return shipping costs?

• Customers are responsible for return shipping in change-of-mind cases
• Charm House covers return shipping for items that are damaged or incorrectly supplied

13. What should I do if my order arrives damaged or incorrect?

Please contact Charm House within 48 hours of delivery and provide clear photos of the issue. Further instructions will be provided after review.

14. Do you offer international shipping?

No. International shipping is not available at this time.

15. Are prices inclusive of taxes?

Prices displayed on the website include applicable UK taxes where required.

16. How can I contact Charm House?

For order or policy-related questions, you can contact us using the details below:

Contact Information