Payment Policy

Last Updated: 6 January, 2026
At Charm House, we strive to provide a secure, smooth, and convenient payment experience for all our customers. This Payment Policy explains the accepted payment methods, currency, payment processing procedures, security measures, and other related information.

Accepted Payment Methods

We accept a range of trusted and widely-used payment methods to ensure flexibility and ease during checkout.

Available Payment Options

• PayPal
  
• American express
  
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Klarna
• Maestro
• Mastercard
• Shop Pay
• Union Pay
• Visa

All payments are processed in GBP (£). Please ensure that your selected payment method supports this currency before completing your purchase.

Payment Processing

Secure Transactions

All transactions on the Charm House website are encrypted and processed through secure and reliable payment gateways to protect customer data.

Authorization

When an order is placed, payment authorization occurs immediately. The transaction may appear as pending on your bank or card statement until the order is fully processed.

Order Verification

For security reasons, Charm House may conduct verification checks. This may include contacting the cardholder or the issuing bank to confirm transaction details.

Payment Confirmation

Once your payment is successfully processed, an order confirmation email will be sent to info@charmhouse.co.uk.

Payment Failures

In certain situations, a payment may fail due to one or more of the following reasons:

• Incorrect card or payment details
• Expired card
• Insufficient funds
• Restrictions imposed by the card issuer

If a payment fails, you will be notified and asked to complete your order using an alternative payment method.

Recurring Payments & Installments

We accept installment and deferred payment options through Klarna, allowing customers to split payments or pay later, subject to Klarna’s eligibility criteria.

Important Note

Charm House does not control or manage Klarna’s installment terms. All payment plans, fees, approvals, and conditions are determined solely by Klarna. Customers are advised to review Klarna’s terms and policies carefully before choosing this payment option.

Currency & Taxes

• All transactions are processed in GBP (£)
• Product prices include applicable UK taxes where required

Any bank fees, currency conversion charges, or international transaction fees applied by your payment provider are the responsibility of the customer.

Refunds & Cancellations

Refunds

Refunds are issued to the original payment method used during checkout, in accordance with our Return & Refund Policy.

Order Cancellations

Orders may be canceled before processing begins. If an order has already been shipped, customers must follow the return process outlined in our Return & Refund Policy.

Contact Information